Wow. Is all I have to say.
It was so simple putting in my specs, lovely UPS woman came and picked up the parcels at 6pm Monday, both parcels arrived to their destinations Tuesday 11am.
The pricing was £11.50 and I just can't complain at that, at all. They are responsive to their networking sites/review sites (always a positive, shows they actually care about their reputation)
Bloody fantastic tracking, absolutely ideal for Ebay/Gumtree/Online selling. Would love to see some sort of phone/SMS implementation to text the recipient when their package is coming (DPD do that, it's awesome).
Does ParcelHero handpick their delivery drivers? I've never had a woman from UPS before, when I had extremely bad dealings with UPS I had some fat ballbag that normally dropped my parcels.
I've been through most companies, NovaTech, Ebuyer, Scan, LambdaTek, etc and I must say that I rate ocuk quite highly.
Overclockers have always been good to me, they have always impressed me with their service. I have to admit, it is a tad pricier than most players and it can get annoying when you see somewhere else offer it £15-20 cheaper but I always go with ocuk because I trust them. Would be great to see some price changes to match the market.
Bought several items a few years back (I'd say around 5-6 now), g15, g600, a good core duo system bundle and sapphire graphics card plus some edifier speakers. Never, ever had to return a single item. They are still working today, I pushed them onto my cousin after upgrading my whole desk.
About two weeks ago, bought myself some MMX 300s. Not had any issues yet, courier was on time.
One thing I rate highly as well, they don't effing spam you with mail every few hours! They do it once or twice every few days with awesome offers.
Will always recommend them.
I have used Pixmania twice in the past three years, and I've been nothing but impressed by them.
My first purchase three years ago, was a Samsung TV which explicitly told me it was a European plug (These idiots giving 1 star reviews because of a bloody plug really need to pull their heads out their rear-ends and LEARN TO READ EVERYTHING PROPERLY). Plus they even sell the converters for £2-£3 and is also recommended as an addition to the original purchase, I honestly have no faith in humanity sometimes if they can't read or pick up that hint.
Second purchase was on the 20th of December, I busted my headset and mouse...I work from home and these are essential to me, I ordered a RAT7 and a FREQ5 to which they promptly arrived via UPS 3 days later (Again, people giving 1 star reviews for late shipping on Christmas...grow the eff up, it's a courier issue not their issue, plus if your area is only signed up for Yodel delivery..go and talk to your parish/council to sort out depos for other companies).
I had the unfortunate scenario where I received a DoA headset..not Pixmania's fault, just a bad headset, the packaging was impeccable it was in a nice large sturdy corrugated box with plastic air pockets for shock absorb. I sent an RMA ticket in, they sent me an e-mail, I booked with UPS to pick up on the 1st of January and I am now sitting here with my £100 spent on the headset 7 days later during January when the returns rate is going to be mental.
I was first apprehensive about ordering from Pixmania after reading for the reviews, but they are honestly ID10T and user errors. If you have an issue, like I did, don't slap a one star review on a great company. Use their support lines, they always answer within 24 hours. Oh, forgot to mention, I saw some illiterate idiot saying "Bank transfers are fast, they take 3 days in the EU", please don't listen to him...international transfers can and might take up to 14 days to process., how do I know? I deal with international bank transfers on a daily basis and it is a pig, especially round December/January.
Edit: Mouse broke after two months of use, decided to just get a refund. The phone operator who I had was absolutely and I mean absolutely appalling. She was the most rude and aggressive person I have EVER had to deal with on a phone line in my life. I'll be honest, I was not happy about that after I received great service from their phone lines before. It seems like a few bad phone operators and support operators are causing you issues Pixmania, this needs to be addressed.
Sara-Louise Merrills found this review useful
All I have to say, I was recently scammed about £600 from a con artist (who is in prison now by the way).
When this happened, I asked them for advice on what to do, and on the lovely outsourced to India phone line to which I couldn't understand a single word of what the operator was saying "This is YOUR fault, you need to sort this out YOURSELF, since you paid with a bank transfer, we can't offer you anything".
I was nothing but nice, and kind about this, I asked them if there was anything I could do, reporting it to whoever, contacting the bank the money went to, what exactly could I do in my situation "Work it out for yourself, it's your fault you lost your money" is what I was told over and over again.
Well, congratulations you utter pricks, you've now lost a user of 5 years, and I recently set up a business account to which will be closed very soon :) all I did was ask for advice, not for my money back, learn to listen.
Stop outsourcing to illiterate and ill-spoken Indian call centres, it's ridiculous. That just added insult to injury.
Paid about £7 or so for next day delivery with this company, it came to about 4 o clock and I used their live support (which was prompt, I'll give them an extra star for that). Was told that it wouldn't be coming until Saturday, I then inquired, why did I pay £7.50 for a two day delivery? I specifically paid for next day delivery, expecting it to come next day. My client now has to wait an extra day for his machine to be built completely due to the shambles.
Now, I hope you're sitting down, I inquired which courier service is handling the package so I could track it, the reply I got "I don't believe Royal Mail does tracking", I almost died, I felt like a piano had fell on my head, I mean, who honestly uses royal mail during December? It's nonsense, I paid £7.50 for delivery, I expected DPD or TNT or maybe FedEx, heck, I wouldn't even have minded if it was Yodel! But royal mail?! WOW. Is all I have to say.
They lost a star, because I openly/passively said "This is what I get for using a not well known company", to which that tugged a few strings and I received a very rude reply "Excuse me, we are well known, we have been in business for many years serving clients who are extremely happy with our service, that is completely wrong"...Upz...did I hit a nerve? Sorry Novatech, but you're not like Amazon or Ebay, I only found you on the backend of a Google search. I always like giving unknown companies a chance, well, you blew it.
To stop it from being two stars, they did refund the postage and packaging since I didn't receive it next day, however, why in hell are you using royal mail during December is beyond me, for that, you lost another star.
Will I use this company in the future? Change courier services and I might.
Never ever had an issue with Amazon, at one point I even ordered the wrong item (MY FAULT) and I told them the situation and they said if I paid the shipping costs they'd replace the item for what I needed (amazing).
Delivery times have always been promised, sometimes even quicker than I put down. Currently waiting on my das keyboard (3-18 day wait), but knowing Amazon it probably will be around 3-10.
Will always recommend these guys, their prices are getting damn good as well, also with Black Friday coming up (in the uk too? awesome) I'll be purchasing some goodies for the holidays.
Keep up the good work, don't let it slack.
Bought a 1TB Seagate Goflex hard drive, conked out within 7 months, they then offered a PARTIAL refund to the items value because the quickfind code was different! There was an identical Hard Drive with a different Quick Find code, however because it was different then they couldn't replace it!
Third hard drive that I had to replace with you, and the two previous times took me a battle to even come to some sort of an agreement.
They then processed the refund automatically, with an auto-confirmation on my part (I didn't agree to this). To only give back 80% of the money I spent. The god damn item wasn't even discontinued, it was out of stock, I would just wait for more stock to come in, but nope! Once the refund has been processed, nothing else can be done after that! Absolutely nothing! (According to their terms of service, which I agreed to when buying a product from them, said by the phone operator again), later they offered to send me the hard drive back to which I could RMA it with Seagate themselves, HOWEVER they would have to retract the refund.....but they already just said nothing could be done after issuing the refund? And they just went "Sorry for the misunderstanding it", there's a lot of it, bad communication and bad training.
They didn't offer an alternative, a full amount credit at Ebuyer, OR the exact same god damn product under a different quickfind code! "Because the quick find code is different then the product is slightly different too" Were these people bricked to the head during their training? It was the EXACT same product just with a different quickfind code.
Best part of all, the Support, or should I say absolute LACK of it. I was on hold for 10 minutes before I could talk to anyone, that is at 10p a minute! Do the math! I was then poorly greeted by someone called 'Lee' who was rude, abrupt and just said "If you read our Terms Of Service" and "In our Terms Of Service" and "Well, under section X on our Terms Of Service". No, absolute garbage, not a single word from my mouth was acknowledged.
I then asked to be forwarded to a manager, guess what happened!? That's right! He forwarded me to his colleague! I was fuming, I waited 10 minutes to get transferred just to get transferred to the wrong person to then get transferred again! Wasting more of my money on phone bills!
I then demanded for the full refund and that an official complaint was forwarded to their CEO/Boss. I wasn't entitled to a refund, because the manager said "Just because support was poor, doesn't give you the right to have a full refund" her vocal support was absolutely appalling as well, she was argumentative with me and just downright rude. Kept saying "Terms of this, terms of that" and was sarcastic as well. I have never ever been so disgusted with something like this in my life. Christina is the name of that manager, she is garbage.
I've always had shoddy support from their team, and shoddy hard drives as well, absolute garbage of computer parts they sell.
For a complaint, I'd have to post 1st class stamp to their office. Like that is going to be read or acknowledged? Go take a jog, you should take the complaints over phone as well, I'm paying you 10p a minute!
Overall, terrible products, terrible customer support. Will never use them again, will not recommend them to anyone, and I know people who resell with them and are getting sick of their tedious games. It's over for them.
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