My contact at Dolphin Music was Paulo Cardoso, and he happily answered my various questions related to shipping a guitar to Switzerland. The process of purchasing the guitar and receiving it in Switzerland was smooth. The guitar was shipped on the day that Dolphin received my payment, and arrived one week later (I expect that half of that time was taken by Swiss customs clearance). The guitar is truly faultless.
I have deducted one star because there was some uncertainty at Dolphin over the shipping charge, and I paid a little more than initially expected. Furthermore, my request for a different delivery address was not initially acted upon, which could have caused difficulties had I not noticed this error on the original proforma. But these issues were dealt with promptly and I would happily use Dolphin again.
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