Having received a car stereo (from Halfords) for Christmas I went to the shop (Newport, Isle of Wight) to have it fitted. I was told that it would cost £49.99 + parts, rather than the £29.99 that my partner was previously told. I was also told that it would take a minimum of 2 hours and I would have to wait over a week for an available slot. Meanwhile numerous staff were milling about doing next to nothing.
I fitted it myself in their car park, buying a £5 aerial converter along the way, in about an hour. For experienced staff it would have taken a maximum of half an hour to do.
Whilst waiting I also saw an elderly lady asking for confirmation that she'd selected a correct item for her car, only to be told to check it in the book herself.
A physical store has one possible advantage over an online one - customer service. Halfords are not utilising this advantage and I for one will shop online rather than return there in future.
They attach a prepaid address label with the memory, so it is very easy to return if (like me) you buy the wrong item. Phone support is quick and friendly and the correct memory was sent by return of post when I sent the original back.
Oh, and the price is good too.
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