OK. here is a company that tells me it has a TV in stock, not at my local branch but at another branch some distance away. It invites me to order this £500 TV and pick it up "within one hour" (it is now 3pm). I make the order and turn up to pick up the TV at 11am the next day. I am told when I get there that is does NOT have one in stock. (In fact it phoned to try to tell me this - the call came through just as I pulled into their car park.)
But all is not lost. They do have the display model and perhaps I might be interested in that. I am not very interested in what is, in effect, a second-hand TV, but I ask what price they might offer me for an ex-display. The manager is consulted, the answer is given: the same price for this second-hand TV - which has been in use all day, every day, for the past year or more - as for a boxed, untouched one. The justification being that the price is, in any case, an end-of-the-line offer.
Just how bad can a retailer get? That's how bad. Curry's. Curry's. Curry's.
Robert Richardson found this review useful
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