I sent back a pair of sandals after they didn't fit. I tried them on once on a carpeted surface and put them straight back in the box.
got a receipt from the Royal mail and waited. After 4 weeks nothing...so phoned up and was told that they "had had some problems with the mail" and they couldn't trace my sandals.
2 days later I received an email telling me that the sandals were being returned as they showed signs of wear...no refund.
Several e mails went to and fro but no joy...my sandals were duly returned. I examined them closely and they showed no sign of wear whatsoever.
I am now stuck with an expensive item of footwear which doesn't fit, no refund which mean \I can't afford to buy another pair from a reputable company.
This is clearly a scam (especially bearing in mind the experience of other reviewers). Their returns dept is shambolic and has no regard for their customers and worst of all dishonest.
Needless to say I won't be using them again and my advice to others is AVOID AT ALL COSTS.
Rev Scott Fellows
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