Mathew Look´s profile

Reviews (3)

Wells Poultry Ltd

Took too long to get product

Ordered product day before bank holiday weekend it arrived one week later. I thought that was too long and was frustrated at the delay watching my chickens suffer while I awaited the treatment.

05 September 2013

Reply from Wells Poultry Ltd


I'm sorry you feel that the delivery time was too long but when you placed the order you chose the cheaper, non urgent delivery service. The delivery was well within our published times for this service of 5-8 business days

Had you chosen and paid for the ASAP service your chickens would have received their treatment earlier and you wouldn't have had to leave them suffering.

Had you phoned us we may have been able to get it to you even quick but without any contact we could only assume that, as you requested non-urgent delivery, that the ordered wasn't urgent.

quick and simple booking system - as it should be

Not complicated, simple menu, great layout and step by step approach.



previously been very happy with service. This time however, first the online order would not process. Then it gave up the incorrect invoice address (not sure where from ?) Then I get a call 4 hrs later saying the stock was not available it would be a week.
Bit of a disaster as I had planned my job so that I would not have to order and store parts ahead of needing them. Now it will be late to the client.
The customer services lady very nice and clear - but it didn't change the outcome.

09 April 2012

Reply from IronmongeryDirect

Dear Mr Look
Thank you for your feedback and for discussing this with me today.
We have already looked into the problem on the website and this has now been resolved.
I do apologise that your items were not in stock, with deliveries every day of our 13000 products it is rare that this happens. We will advise you as soon as we are able to despatch your order and apologise for any inconvenience caused.

Dorothy Jones
Customer Service Team Leader

Mathew Look´s profile

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Mathew Look
United Kingdom