Neil Stephenson´s profile

Reviews (3)



Reserved a product, went to collect, they had sold product! Gave me the display model, I took it home and could not get some of the features to work. Messed around for ages updating software, turns out they gave me the wrong model. Took it back for a replacement or if they could source on from another store I was told none left in the country. Did internet search and found stock. Contacted customer services and was told they could not send one to my local store or home deliver. Asked to reserve for a couple of days until I was in that area and was told they could not get in touch with THEIR OWN STORES!!!
POOR store service, poor customer service, very poor company. Not willing to put the customer first.

Item missing and mystery item???

I ordered 2 bundles, they came in the same box but with one item missing. I phoned My protein and after waiting on the phone for quite a long time I got through to an operator. The matter was resolved. Also my package contained a tub of pills which had no label on. By process of elimination I worked out that these must be the daily vitamins from one of the bundles. I was just about to take one when I noticed the batch number on the lid did not correspond with the batch number on the receipt. I'll probably just chuck them away rather than hang on the phone for another 20mins. Disappointing.

04 September 2012

Reply from Myprotein UK & Ireland

Hello Neil,

Thank you for your feedback.

I'm really sorry to hear the problems that have occurred for your order 4720719. I would like to get this resolved for you and will send you an email regarding your order.

Your feedback is much appreciated as it will help us improve on the service and products that we provide.

Apologies and regards, Customer Relations Team


Quality, value & fast delivery

Very happy with my order. Good value.

Neil Stephenson´s profile

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Neil Stephenson
Male, 1971
Durham, United Kingdom