Diane Pawley´s profile

Reviews (3)

Glasses Direct

put Glasses Direct to the test, you won't be disappointed

I have purchased a number of pairs of glasses from Glasses Direct and have never been disappointed. The speed, efficiency, choice and value of the service is first class and the web site is very easy to use. I have recommended Glasses Direct to friends and family

247 Blinds

perfect blinds at a very reasonable price

Hi if you want blinds that are perfect delivered quickly from a company that cares about you as a customer then 247 blinds is the one for you.

VioVet

disappointed

Unfortunately the courier company used by VioVet - City Link - I have found is not particularly customer friendly. my last delivery I have had to cancel. When the delivery was made I was out and although the driver claimed that he left a card I could not find it and the rescheduling of the delivery was not possible because I would be unavailable to receive it. Returning it to VioVet has been more costlier than I could have imagined. This is not the first time I have experienced problems with a delivery by City Link.
Sadly I no longer feel able to order from VioVet.

10 April 2012

Reply from VioVet

Thank you for your comments. Please accept my apologies for the problems with City Link on this order. I know that it is not really an excuse but this last week has been incredibly busy for City Link and so the problems you faced are far from normal. Normally, they do a fantastic job but as with all companies they do sometimes get things wrong - especially when under the pressure of a double bank holiday weekend. It is a great shame that although you have ordered from us 7 times previously and not had a problem before that one mistake by City Link should ruin the good reputation we had with you. Again, please accept my apologies for the problems with City Link on this order. Should you feel that you can try us again (I'm sure you won't be disappointed), I've applied a £10 credit to your account which will automatically be deducted from your next order.

Diane Pawley´s profile

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Diane Pawley
Reviewer
United Kingdom

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