Bought a fridge freezer in August which broke down by Christmas. Eventually someone came from Zanussi to 'repair' it and after a week it broke again, same fault. 'Repaired' again only to go wrong again, same fault again, a week ago. Now being given the total run-around by Dixons so-called customer service - rude unhelpful faceless people who care not one bit about the complete inconvenience their failure to act appropriately is causing. Have pointed out the Supply of Goods Act - the retailer is responsible, not the manufacturer - they deny this of course and continue to make us speak directly to Zanussi each time this clearly defective item breaks down again.
The Act is clear '"the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience" - significant inconvenience I assume means long expensive phone calls and time off work to repeatedly watch the repair man fail to fix what he himself said was probably unfixable.
Dixons claim we have to have two more 'repairs' before they will consider a replacement!
What rubbish - I'd never set foot in a Curry's store or buy online from either Dixons or Currys again - my advice is that no-one else should either. This dreadful treatment of customers - who incidentally surly call centre folk pay your wages - is rooted somewhere in the 70s and has no place in a modern consumer society.
Rob, a dissatisfied customer if ever there was one!
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