Redsave

TOTAL SCAM !!!!

I first placed an order on redsave for geli baff only costing £1.98 it arrived without a problem , i noticed then that i had started a 30 day free trial and after then i would be charged £20pm so i phoned up and canceled it - no problem so i then placed an order for a giant cupcake mold and 2x name a star gift sets (which were supposed to be mothers day presents) , i received the cupcake mold but the star gift sets never arrived after waiting over a week i called redsave and was told a replacement would be sent out , i waited another week and it never arrived so i phone again and was told that someone forgot to tick a box and my replacement had not been issued i was assured it would be done that day , another week past and still nothing , it had now been over a month since i placed the order so i phoned and told them i wanted a refund they agreed to this and said it would be done. its been a few weeks iv not received my refund , iv been trying to phone about 5 times a day and the phone is never answered i have also emailed them and had no responce ...i am very very annoyed!