Rob´s profile

Reviews (6)

DPD UK

Good experience with Amazon Prime delivery vs DPD

Company delivered my item withing 1 minute.. yes 1 minute of the text confirmation I had in the morning. Pretty good going.

Driver might have been sitting outside a waited to the delivery time though.. being a bit cynical there..

Will order more things and test this service via amazon again.

Tyres On The Drive.com

Put tools back on drivers vans & TOTD need to make notes on vehicles they have fitted before

Second time user of TOTD.

Sadly I can see signs of the company changing from 'nothing is any trouble' to more of a private equity investment company.

The van driver was faultless, they definitely recruit well, problem was regarding BBS alloy wheels getting the wheel nut cap off. Drivers use to have tools on the van to help with this sort of thing but apparently company policy to have vans in the yard at night now means drivers are advised not to have tools on board any more.

The post web booking phone call needs to ask more questions about the tyres to avoid possible failed fitting charges of £25. Ask more questions than just the locking nut. It should have been noted about my issue also being a second time customer and I did give my number plate over the phone.

They should definitely implement a system where notes are made about previous cars they have fitted such as a wheel nut cap or access restrictions.

Long story short I was looking at the failed fitting charge yesterday in the pouring rain when the driver didn't have any tools on board because of the new company policy.

The first time I used TOTD they did and the fitter was really competent, knowledgeable, professional and helpful. This was the same as I found the driver yesterday.

Between the driver and I we eventually managed to get these stuck wheel nut caps off and fitted the tyres but we both got soaked in the process.

Van drivers can be a mixed bunch in terms of trust, but if TOTD trust them to drive the high end custom fitted merc vans around then they should be trusted to have some company supplied tools to help with instances where a stubborn wheel nut cap could make the difference between a failed fitting charge & a very unhappy customer and a faultless 5 star review service.

Definite signs the company is getting more inward looking about policies, recruitment issues with the odd rouge driver, and procedures over actually helping the customer out. Signs they are getting the balance, (no pun intended) wrong.

So a cautious warning to all that read, Great prices, Great drivers but the office policy could sour future customer relations if the drivers don't get some basic tools back on the van to deal with situations like mine.

Aircanada

A good start to a great trip

Air Canada were good, very professional and gave me chance to brush up on my French.

Cabin was very generous and for a 6'2 guiy that means a lot, In flight was good.

We were running late but the captain amended our route and we were only 15mins late..

The delays was due to late delivery of meals not the airlines fault.

I will use them again.

AA

Surprisingly Efficient and Polite a very professional airline.

I used AA for an internal flight between Orlando and Miami, I was very impressed with the Self Check in Facility, Flight was uneventful, There was a general sense you were in good experienced hands. in contrast to the doom and gloom your not getting any sleep on our night flight to Dublin with Aerlingus.

I will definitely fly AA again.

Aerlingus

Orlando to Heathrow = Horrible

United Airlines man the Check in desk for Aer lingus in Orlando and Advise travellers must arrives 3 hours before departure, Which I felt was too long.. We were then told to be at the gate by 6pm and that the gate would close at 6:20pm prompt.

Come 6:25 the gate actually opens... So exaggeration of times is not a good passenger experience.

So having been at the airport early like a good passenger a good 3 and a half hours prior the night time flight Cabin Manager Mary proceeds to leave the cabin lighting on full for the duration of the night flight whilst we are relentlessly sold duty free at 3am.. additionally in flight entertainment was discontinued with a full hour prior to landing. Then combine that with the poorly configure seating on the Airbus A330 meaning we were allocated none reclining seats for a 6'2 guy this is an issue, only to see lots of empty seats that I could have been allocated if it weren't for a zero tolerance on movement in the cabin policy. Then add to this a strict if your bag is not under your seat you will die and take all of us with you approach to cabin management, made for a quite horrendous flight that I will never use this airline again.

The airline must be run by accountants with little vision I should have seen the warning signs when I could not check in on-line via my iPad because they use Microsoft silver-light as a kind of interactive web object system.

The best thing about the flight was the cabin chap Paul managed to find a vegetarian meal after we were originally not allocated one. despite requesting this on line.

Having flow out with Air Canada and caught 2 internal flights with American Airlines the stark contract in aircraft, cabin crew, in flight atmosphere, and the relentless duty free selling at 3 am. I can only predict dark days ahead for this airline unless ryan air or the government backs them further.

I was hoping for the Irish British Airways but I just think this fell well short. I don't know if the cabin manager gets a bonus for keeping the flight awake and getting as much out of them as possible but this is short term thinking. I am glad living in the UK I at least have a choice.

NEVER AGAIN.

Aerlingus

Orlando to Heathrow = Horrible

United Airlines man the Check in desk for Aer lingus in Orlando and Advise travellers must arrives 3 hours before departure, Which I felt was too long.. We were then told to be at the gate by 6pm and that the gate would close at 6:20pm prompt.

Come 6:25 the gate actually opens... So exaggeration of times is not a good passenger experience.

So having been at the airport early like a good passenger a good 3 and a half hours prior the night time flight Cabin Manager Mary proceeds to leave the cabin lighting on full for the duration of the night flight whilst we are relentlessly sold duty free at 3am.. additionally in flight entertainment was discontinued with a full hour prior to landing. Then combine that with the poorly configure seating on the Airbus A330 meaning we were allocated none reclining seats for a 6'2 guy this is an issue, only to see lots of empty seats that I could have been allocated if it weren't for a zero tolerance on movement in the cabin policy. Then add to this a strict if your bag is not under your seat you will die and take all of us with you approach to cabin management, made for a quite horrendous flight that I will never use this airline again.

The airline must be run by accountants with little vision I should have seen the warning signs when I could not check in on-line via my iPad because they use Microsoft silver-light as a kind of interactive web object system.

The best thing about the flight was the cabin chap Paul managed to find a vegetarian meal after we were originally not allocated one. despite requesting this on line.

Having flow out with Air Canada and caught 2 internal flights with American Airlines the stark contract in aircraft, cabin crew, in flight atmosphere, and the relentless duty free selling at 3 am. I can only predict dark days ahead for this airline unless ryan air or the government backs them further.

I was hoping for the Irish British Airways but I just think this fell well short. I don't know if the cabin manager gets a bonus for keeping the flight awake and getting as much out of them as possible but this is short term thinking. I am glad living in the UK I at least have a choice.

NEVER AGAIN.

Rob´s profile

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Rob
Reviewer
Male, 1980
Chester, United Kingdom

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