Mr Cooke, we are so sorry to hear that you have had a bad experience and we would really welcome the opportunity to investigate your complaint. To allow us to proceed, could you kindly provide your customer details using the following link

http://www.cottontraders.co.uk/contact-us/page/contact/

This will enable us to locate your details on our system and we will then contact you directly. We at Cotton Traders welcome feedback of our customer’s experiences, as this information helps us to improve our service to our valued customers.