Jack Hutchinson´s profile

Reviews (96)

Marquisphotography

Great local photographer

We got some family portraits done by Bryan and they were great! Photos were top quality, and Bryan was a pleasure to work with. He was very good with the kids, and even managed to get some pics of our grumpy two year old! Prices were really good too.

VioVet

Top Notch

VioVet were excellent in every way. I ordered a new aquarium and a bunch of accessories for my daughters birthday as she wanted some goldfish. All the items arrived when promised and we were kept up to date with texts and emails.

I didn't actually check the aquarium until the day of my daughters birthday, and it turned out the filter was missing. I called them on the day and they got one sent out the following day. Customer services were really helpful and apologetic, and they even credited £5 back to my account!

Can't fault this company and will continue to use them!

Marco Caires found this review useful

BeamLED

Amazing

Got a new LED floodlight at about half the price I'd seen it elsewhere. It got delivery really quickly, and it works great! Can't really ask for more!!

Tain Brae World

Excellent

Got a lovely photo frame from here and about half the price of what main high street retailers were charging for similar ones. Delivery was fast and website very easy to use.

Excellent company

David Bolton found this review useful

Thorntons

Expensive, but oh so tasty

Ordered some easter eggs from Thorntons as a little treat for myself and my girlfriend. Prices were high, but they were so very tasty! I think they could include delivery in the price though when you're paying so much!

Mothercare

No Issues

Ordered a beach poncho for my little boy for our holiday. Turned up in good time and price was good. No complaints!

Debenhams

Order arrived, good price

Got some kiddies beach towels for our holiday. Was concerned when I read all the negative reviews, but items turned up fast. No issues at all

Tesco

No issues

Never had any issues ordering from Tesco online, and staff in my local store are always pleasant to deal with.

Only get 4 stars though just because they're evil

David Warrener found this review useful

Noddle

Free credit check

Good free alternative to the big credit checkers (Experian etc.)

Lightinthebox

Rubbish

Cheap crap from China - avoid!!

Pernille Teilmann found this review useful

Firstdirect

Top Bank

Left Santander after years of cock ups and overdraft charges to come to first direct. Biggest selling point was free overdraft up to £250.

Been with them for over a year now and I can't rate them high enough. Service has always been top quality, singing up to them was easy and their internet banking system is one of the easiest I've used!

Firstdirect

Top bank

Left Santander after years of cock ups and overdraft charges to come to first direct. Biggest selling point was free overdraft up to £250.

Been with them for over a year now and I can't rate them high enough. Service has always been top quality, singing up to them was easy and their internet banking system is one of the easiest I've used!

FoneBank.com

No problems

Gave top cashback for my old HTC Sensation and I received payment with 3 days of sending the phone off. Couldn't be better!

ao.com

Wow - A company that actually over delivers!

Seriously impressed with appliances online. I ordered a fridge after my old one died, selected the day I wanted it delivered and paid a very reasonable price for the one I wanted. The info on the site was excellent and answered all questions I had without me needing to ring, email or do any additional research.

I stupidly paid for installation of the fridge and this literally consisted of the delivery men plugging it in! I dropped AO an email saying I was miffed that I'd paid a tenner for someone just to plug in a fridge and they issued me a refund within hours of me sending them an email. I thought this was excellent!

Then just to top it of 2 days later I received a printed letter HAND SIGNED by their customer service manager apologising that I wasn't 100% satisfied and how sorry they were! I wasn't expecting this at all, and I was more than happy with just a refund so to go this extra mile is just incredible.

More companies should follow their lead - amazing all round company!

23 May 2013

Reply from ao.com

Hi Jack

Wow - what great feedback!! Thanks for taking the time to review us.

It's actually really nice to see that we managed to make you happy and turn the situation around, and your feedback on our fridge installation service has been noted and will be looked at by my team.

The letter you received in response to your complaint actually came from our Chief Executive, John. I've passed on your thanks to John, along with a copy of this review, and I also let him know that he's been demoted ;-) which I secretly enjoyed!!

If you need anything else, let me know.

Thanks

Emma
Quality Manager - AO

Where To-buy

Helpful site

Handy site, some good information here

bestECOshop.com

Excellent - top quality service

Fast delivery and excellent prices - you can't ask for more really!

Blackcircles.com

Excellent Site

Really impressed with this site! Excellent prices and excellent service! Highly recommended!

Updated:14/10/13
Got the front tyres this time round and they're still great! Compared fully fitted prices to other only tyre sites and these are the best value I could find!

Josephlanzanteproducts

Excellent quality - great for gifts

Some really high quality products available on here. Great for gifts and Christmas pressies. Prices are good for the quality to :-)

Gear4music.com

Very Fast Delivery + Good Prices

Very happy with purchase from gear4music - site was really easy to use and the products are very well priced.

Will be using again!

Edfenergy

Really impressed so far

I'm really happy with EDF so far after terrible experiences with E.on. Customer service has been good, although they lose a star for long wait times.

Currently on prepayment meter but they are changing them to direct debit meters in the next couple of weeks free of charge!! Not used the online system to give meter readings etc. but will update review when I do.

Additional 24/09/12:
EDF now deserve 5 starts - their customer service has renewed my faith that customer service still exists in some companies. They respond to emails, they call back when they say they will, and will go out of their way to keep you a happy customer! To avoid long wait times just drop them an email and they will call you back, or email you the information you need.

Really really impressed! Oh, their prices are really good too!

Kiddies Kingdom

Wow - What A Site!

It's good to know that there are still sites that provide excellent service at excellent prices.

Ordered a new buggy late on Sunday for £78.99 (best price for that make & model). Had order confirmation and dispatch confirmation by mid Monday morning, received a text Tuesday morning confirming delivery slot of 9.15 - 10.15 and item was received on time!

I cannot fault this site at all - keep up the good work!!

Ipage

Really Impressed

So far so good with iPage. The prices are reasonable and the system is fairly easy to use.

So far I've found their customer services team really helpful to which is always a good sign.

Highly recommended for web hosting!

Bitboxshop

Worst Company Ever!!

I ordered a refurbished PS3 from consolemasterltd.co.uk (part of Bitboxshop). The price was very good and the website look legit. Delivery was free and was meant to be within 3 - 5 days.

On day 4 I emailed them asking for a tracking number for my parcel but I never received a reply so I tried to call them. The phone number on the site was dead so at this point I started to get a concerned so I contacted PayPal and raised a dispute.

After 2 days PayPal contacted me to say that they had received a tracking code for the parcel which had only been registered that day, however 2 days later I am still waiting for the parcel to turn up and the tracking number hasn't been updated to dispatched and I can't contact the delivery company!

I've still had no direct contact from this company and if my parcel ever arrives I'll be amazed! Their website was temporarily shut down by their host (EKM Powershop) stating they were investigating the website so I'm guessing I'm not the only person having problems!

BUYER BEWARE - consolemasterltd has now closed, but bitboxshop is still operating!

Consolemasterltd

Worst Company Ever!!

I ordered a refurbished PS3 from consolemasterltd.co.uk. The price was very good and the website look legit. Delivery was free and was meant to be within 3 - 5 days.

On day 4 I emailed them asking for a tracking number for my parcel but I never received a reply so I tried to call them. The phone number on the site was dead so at this point I started to get a concerned so I contacted PayPal and raised a dispute.

After 2 days PayPal contacted me to say that they had received a tracking code for the parcel which had only been registered that day, however 2 days later I am still waiting for the parcel to turn up and the tracking number hasn't been updated to dispatched and I can't contact the delivery company!

I've still had no direct contact from this company and if my parcel ever arrives I'll be amazed! Their website was temporarily shut down by their host (EKM Powershop) stating they were investigating the website so I'm guessing I'm not the only person having problems!

BUYER BEWARE

Freephonecontracts

Good site but....

Good site for finding phone contracts, but needs some more flexible options such as selecting a make rather than specific model. Also needs to add mobile internet options to searches.

Yorkshireswingseat

Beautiful Garden Swing Seats

Beautiful garden swing seats handmade locally in North Yorkshire! Site is really easy to use with plenty of information.

Highly recommended!

Ann Summers Ltd

Excellent

Always fast (and discreet!!) delivery, and my girlfriend has given plenty of indications that the products are good so no complaints from me!

Snapfish

Always Good

I've never had any major problems with Snapfish - would use them again. Had one duff photo from them which got replaced very quickly.

Lovefilm

Meh didn't stay with them

As above - found a lot of the DVD's (in fairness some obscure ones) were never available, or had long waiting times. Expensive for what it is - I prefer just buying the DVDs, at least you can re-watch them whenever you want!!

Tescobank

No problems

I've got insurance, a credit card and a loan through Tesco and *touch wood* I've had no problems with them.

Good rates on both the loan and the card plus points to.

Someone has made a good point - their actual insurance policy is pretty rubbish when you read it, but hopefully I'll not need to use it!

Pinterest

Really Cool Site

At first I thought this is just a waste of time....which it still is, but in a really fun way!!

Great idea....I wish I'd thought of it!

Watch Shop

No issues

Bought a watch which was reasonably priced compared to other websites. The watch is still in frequent use a year later so can't fault them!

Rescuemycar

Good so far

Good prices and a very easy to use website. Touch wood I've never needed their services, but if I do I'll be sure to update my review

Very

Leave me alone!!

I bought a candle for my someone, and to get a discount I opened an account with them. I am now hounded by phone calls from them trying to get my to spend more!

Leave me alone Very! Very = Very Unprofessional!

Prezzybox

Good site

Good site - lots of presents if you're stuck for ideas. Shop around though because they're not always the cheapest unless you have a voucher for them.

TShirt Studio

Excellent value for money

Fantastic value for money. I used them to replicate an old Blur t-shirt no longer in production for my girlfriend and when it arrived it could have been the official one.

Fantastic company - highly recommend!

NUS

Love my NUS Card

If you're a student get an NUS card. It's £11.99 for the year, but mine paid for itself within 2 weeks of getting it.

You can even get these as a part time student - I study at the Open University but still have one of these!

Spotify

Love it

I've become a true Spotify convert. Very easy to use and quite cheap considering the service you get.

Plus 50% discount for students! £4.99 to be able to listen to 1000's of songs on my phone without using my download limit up! Thank You Spotify!

Eon Uk

Rubbish and expensive

Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!

Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying

"he email you've attempted to send has not been delivered.

Please resend your comments using the link provided to http://www.eonenergy.com/At-Home/Contact.

We've redirected you to the website to guarantee the security of your information, as any information you send to us will be via a secure server.

Please don't reply directly to this email.

Kind Regards
E.ON"

I'll be glad when we finally get shot of them!

UPDATE 10/08/12

Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!

Eonenergy

Rubbish and expensive

Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!

Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying

"he email you've attempted to send has not been delivered.

Please resend your comments using the link provided to http://www.eonenergy.com/At-Home/Contact.

We've redirected you to the website to guarantee the security of your information, as any information you send to us will be via a secure server.

Please don't reply directly to this email.

Kind Regards
E.ON"

I'll be glad when we finally get shot of them!

UPDATE 10/08/12

Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!

Jack Hutchinson´s profile

profile image of Jack Hutchinson
Jack Hutchinson
Reviewer
Male, 1988
Barnoldswick, United Kingdom

About

A geeky family man....what more can I say? Owner of www.jchweb.co.uk - digital marketing services for Lancashire & North Yorkshire