Jack Hutchinson´s profile
Reviews (84)
Appliances Online
Wow - A company that actually over delivers!
Seriously impressed with appliances online. I ordered a fridge after my old one died, selected the day I wanted it delivered and paid a very reasonable price for the one I wanted. The info on the site was excellent and answered all questions I had without me needing to ring, email or do any additional research.
I stupidly paid for installation of the fridge and this literally consisted of the delivery men plugging it in! I dropped AO an email saying I was miffed that I'd paid a tenner for someone just to plug in a fridge and they issued me a refund within hours of me sending them an email. I thought this was excellent!
Then just to top it of 2 days later I received a printed letter HAND SIGNED by their customer service manager apologising that I wasn't 100% satisfied and how sorry they were! I wasn't expecting this at all, and I was more than happy with just a refund so to go this extra mile is just incredible.
More companies should follow their lead - amazing all round company!
Reply from www.appliancesonline.co.uk
Plumbing Place
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bestECOshop.com
Excellent - top quality service
Fast delivery and excellent prices - you can't ask for more really!
Blackcircles.com
Excellent Site
Really impressed with this site! Excellent prices and excellent service! Highly recommended!
Josephlanzanteproducts
Excellent quality - great for gifts
Some really high quality products available on here. Great for gifts and Christmas pressies. Prices are good for the quality to :-)
Gear4music.com
Very Fast Delivery + Good Prices
Very happy with purchase from gear4music - site was really easy to use and the products are very well priced.
Will be using again!
Edfenergy
Really impressed so far
I'm really happy with EDF so far after terrible experiences with E.on. Customer service has been good, although they lose a star for long wait times.
Currently on prepayment meter but they are changing them to direct debit meters in the next couple of weeks free of charge!! Not used the online system to give meter readings etc. but will update review when I do.
Additional 24/09/12:
EDF now deserve 5 starts - their customer service has renewed my faith that customer service still exists in some companies. They respond to emails, they call back when they say they will, and will go out of their way to keep you a happy customer! To avoid long wait times just drop them an email and they will call you back, or email you the information you need.
Really really impressed! Oh, their prices are really good too!
Kiddies Kingdom
Wow - What A Site!
It's good to know that there are still sites that provide excellent service at excellent prices.
Ordered a new buggy late on Sunday for £78.99 (best price for that make & model). Had order confirmation and dispatch confirmation by mid Monday morning, received a text Tuesday morning confirming delivery slot of 9.15 - 10.15 and item was received on time!
I cannot fault this site at all - keep up the good work!!
Ipage
Really Impressed
So far so good with iPage. The prices are reasonable and the system is fairly easy to use.
So far I've found their customer services team really helpful to which is always a good sign.
Highly recommended for web hosting!
Bitboxshop
Worst Company Ever!!
I ordered a refurbished PS3 from consolemasterltd.co.uk (part of Bitboxshop). The price was very good and the website look legit. Delivery was free and was meant to be within 3 - 5 days.
On day 4 I emailed them asking for a tracking number for my parcel but I never received a reply so I tried to call them. The phone number on the site was dead so at this point I started to get a concerned so I contacted PayPal and raised a dispute.
After 2 days PayPal contacted me to say that they had received a tracking code for the parcel which had only been registered that day, however 2 days later I am still waiting for the parcel to turn up and the tracking number hasn't been updated to dispatched and I can't contact the delivery company!
I've still had no direct contact from this company and if my parcel ever arrives I'll be amazed! Their website was temporarily shut down by their host (EKM Powershop) stating they were investigating the website so I'm guessing I'm not the only person having problems!
BUYER BEWARE - consolemasterltd has now closed, but bitboxshop is still operating!
Consolemasterltd
Worst Company Ever!!
I ordered a refurbished PS3 from consolemasterltd.co.uk. The price was very good and the website look legit. Delivery was free and was meant to be within 3 - 5 days.
On day 4 I emailed them asking for a tracking number for my parcel but I never received a reply so I tried to call them. The phone number on the site was dead so at this point I started to get a concerned so I contacted PayPal and raised a dispute.
After 2 days PayPal contacted me to say that they had received a tracking code for the parcel which had only been registered that day, however 2 days later I am still waiting for the parcel to turn up and the tracking number hasn't been updated to dispatched and I can't contact the delivery company!
I've still had no direct contact from this company and if my parcel ever arrives I'll be amazed! Their website was temporarily shut down by their host (EKM Powershop) stating they were investigating the website so I'm guessing I'm not the only person having problems!
BUYER BEWARE
Freephonecontracts
Good site but....
Good site for finding phone contracts, but needs some more flexible options such as selecting a make rather than specific model. Also needs to add mobile internet options to searches.
Yorkshireswingseat
Beautiful Garden Swing Seats
Beautiful garden swing seats handmade locally in North Yorkshire! Site is really easy to use with plenty of information.
Highly recommended!
Annsummers
Excellent
Always fast (and discreet!!) delivery, and my girlfriend has given plenty of indications that the products are good so no complaints from me!
Snapfish
Always Good
I've never had any major problems with Snapfish - would use them again. Had one duff photo from them which got replaced very quickly.
Lovefilm
Meh didn't stay with them
As above - found a lot of the DVD's (in fairness some obscure ones) were never available, or had long waiting times. Expensive for what it is - I prefer just buying the DVDs, at least you can re-watch them whenever you want!!
Tescobank
No problems
I've got insurance, a credit card and a loan through Tesco and *touch wood* I've had no problems with them.
Good rates on both the loan and the card plus points to.
Someone has made a good point - their actual insurance policy is pretty rubbish when you read it, but hopefully I'll not need to use it!
Really Cool Site
At first I thought this is just a waste of time....which it still is, but in a really fun way!!
Great idea....I wish I'd thought of it!
Watch Shop
No issues
Bought a watch which was reasonably priced compared to other websites. The watch is still in frequent use a year later so can't fault them!
Rescuemycar
Good so far
Good prices and a very easy to use website. Touch wood I've never needed their services, but if I do I'll be sure to update my review
Very
Leave me alone!!
I bought a candle for my someone, and to get a discount I opened an account with them. I am now hounded by phone calls from them trying to get my to spend more!
Leave me alone Very! Very = Very Unprofessional!
TShirt Studio
Excellent value for money
Fantastic value for money. I used them to replicate an old Blur t-shirt no longer in production for my girlfriend and when it arrived it could have been the official one.
Fantastic company - highly recommend!
NUS
Love my NUS Card
If you're a student get an NUS card. It's £11.99 for the year, but mine paid for itself within 2 weeks of getting it.
You can even get these as a part time student - I study at the Open University but still have one of these!
Eon Uk
Rubbish and expensive
Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!
Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying
"he email you've attempted to send has not been delivered.
Please resend your comments using the link provided to http://www.eonenergy.com/At-Home/Contact.
We've redirected you to the website to guarantee the security of your information, as any information you send to us will be via a secure server.
Please don't reply directly to this email.
Kind Regards
E.ON"
I'll be glad when we finally get shot of them!
UPDATE 10/08/12
Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!
Eonenergy
Rubbish and expensive
Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!
Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying
"he email you've attempted to send has not been delivered.
Please resend your comments using the link provided to http://www.eonenergy.com/At-Home/Contact.
We've redirected you to the website to guarantee the security of your information, as any information you send to us will be via a secure server.
Please don't reply directly to this email.
Kind Regards
E.ON"
I'll be glad when we finally get shot of them!
UPDATE 10/08/12
Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!
Digital Touch
Fantastic family photo restored
I can't recommend Jilly at digital touch enough.
I had an old family photo that I wanted restoring for my Dad's 60th and Jilly managed to produce a fantastic quality picture for me!
Really professional company - great service!
HTC
LOVE THEM!
Got my first HTC phone last October and I love it! I've was with Nokia for years but I'm so glad I jumped ship.
HTC beats iPhone hands down :-)
Santander
Happy Customer!
I've been with Santander for around 4 years now, and I've not really had any problems with them. I left Barclay's after a series of customer service muck ups and moved to Santander (then Abbey) as they offered a 0% overdraft.
I've now got two savings accounts with them with I can access through my online banking - their online banking system is really easy to use as well.
They loose one star for the new daily overdraft charges, but it seems all the other big players do them same thing so can't complain too much!
Next
Best clothes for kids
If you're looking for quality clothes for children then Next is definitely the place to go. The prices are good value considering how long the clothes tend to last for, and you can usually flog them on for a decent price once your children have finished with them.
I always find the mens wear section a bit limited though so they lose one star for that! And the home stuff is very expensive
Mysupermarket
Easy to use
Easy website to use to compare your shopping bill with other supermarkets. Allows you to make savings on items you buy regularly, plus their newsletter has some good offers in it!
Daniel Razumovand My Supermarket found this review useful
Myhermes
No problems receiving goods
Never had any problems receiving goods, but I've always found them expensive for sending compare to other sites that have better reviews!
Marksandspencer
Good quality, but expensive
They're good, but they're pricey. I only use them for treats and special occasions.
Also tend to find a lot of items out of stock
Kwik Fit
Rip Off Merchants
First the website is terrible, and they don't mention the charges you'll actually have to pay for on top of the prices they charge.
After paying £400+ for a full service plus 2 news tyres the breaks on my car failed 3 days later as they overheated. Kwik-fit stated that this couldn't have been spotted or prevented and charged me another £200 to fix the damage!
Lesson learnt - never ever again!
Darryl Quested found this review useful
Freecycle
Great idea!
Great site and great idea - I've used them loads both to get rid of unwanted items and to acquire others.
Looses one star for not kicking off time wasters who don't turn up to collect products and then never show up! It's just plain rude!
Waltercbrigg
V.Good local Vauxhall Garage
Great garage - really professional and helpful! They helped me out massively after Kwikfit "killed" my car during a routine service.
Will always use as long as I've got a Vauxhall
Jack Hutchinson´s profile
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Wow - what great feedback!! Thanks for taking the time to review us.
It's actually really nice to see that we managed to make you happy and turn the situation around, and your feedback on our fridge installation service has been noted and will be looked at by my team.
The letter you received in response to your complaint actually came from our Chief Executive, John. I've passed on your thanks to John, along with a copy of this review, and I also let him know that he's been demoted ;-) which I secretly enjoyed!!
If you need anything else, let me know.
Thanks
Emma
Quality Manager - AO