Sharon Aston-Heynes´ profile
Reviews (2)
HMV
Poor trading standards
My husband purchased a docking station for an ipod thinking I could dock my android table on to it, this was not the case, We returned the item opened buy completely unused the next working day. The Cribs Causeway branch and thereafter their customer services (I hesitate to use that description regarding that department), no exchange and no refund due to the box having been opened. Beware, buyers that despite having a receipt and the return being immediate, this company is so short sited and desperate that you will not get your money back nor an exchange. The price was £260. Despite companies being legally allowed to refuse exchanges on goods which were purchased erroneously as a present i.e not faulty nor fit tor their intended purpose it is not a normal practice due to the negative publicity and poor customer relations it creates. One has more rights over the internet, so think twice before entering hmv retailers and parting with your hard earned cash. One would think that had they any foresight at all they would be trying to get more customers not alienate them, a company cannot last whilst applying poor sales ethics.
Sharon Aston-Heynes´ profile
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