Taila ´s profile

Reviews (2)

Winstanleys Pramworld

not happy. Never shop with them again

I ordered what I thought was 'two wheels' for my bugaboo. It was in fact one wheel. On the website it was not clear that the £35 you were paying was for one wheel only.

I payed £5 delivery..I called to explain the young man was most unhelpful and so I said wanted to return it then. Could they not offer to send me the other wheel with out another delivery charge? Could they not collect for free?It cost me £9 to return it at the post office. Pram world wanted to charge me £15 for collecting the unwanted and useless one wheel!!

This is why..I usually buy from John Lewis...because they care. Pramworld do not care. I will never shop with them again.

What do you do with one wheel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????????????

24 March 2014

Reply from Winstanleys Pramworld

Thank you for taking the time to leave your thoughts with us, Taila. We're sorry to hear you're not completely satisfied with the product and service you received.

We'd like to take this opportunity to clarify that the product description for the Bugaboo Cameleon 3 Front Swivel Wheel (Single) on our website states that you will receive one wheel, not two. As indicated in the product title and description, just a single wheel is included in this purchase. Further to this, the accompanying product image of a single wheel also indicates that you will receive one swivel wheel for the stated price.

We're sorry to hear of your dissatisfaction with our delivery and returns policy, but unfortunately there is little we can do with regards to this as it is our company policy. We hope you're completely satisfied with the refund you received, and thanks again for your feedback.

Best wishes from us all.

SmartBuyGlasses UK

happily surprised

Was very nervous after reading mixed reviews. But I couldnt find the classes I wanted any where else or at such a discount. (Asian fit ray bans). They got to me in two working days, just as described. I am a very happy lady with glasses that finally fit!!!!

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United Kingdom