Tried to purchase rather expensive made to measure curtains. The entire process was an absolute nightmare! From failing to visit us as agreed twice to getting the measurements wrong, and being told after three weeks from purchase that the curtain was actually out of stock, the calamity and incompetence was astounding. Had in the past always purchased from John Lewis, never again, had to ditch the order and purchase from Debenhams which was a pleasant and pain free experience.
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