Andrew Maben´s profile

Reviews (1)

Extremely Disappointed

I chose CVP partly on the strength of the excellent reviews. Alas, up to now my experience has not fulfilled my expectations.

On March 26th I placed an order online and received an automated confirmation promising an estimated 2-3 days. So far so good.

On the 27th, an email from [name], Web Support: "I will now contact our supplier and find out the delivery lead time on your order and email you shortly with the details." Although this rather contradicted the initial 2-3 days projection, I was not unduly concerned when several more days passed with no product and no communication.

On April 4th I emailed [name] to check on my order, and received this brief reply: "I have passed your order onto my colleague in sales to advise on this, please could you confirm that they have contacted you?" Perhaps I was foolish to wait for the promised contact before confirming, as I heard nothing...

On April 12th I finally telephoned and spoke with [name], who informed me that she was "no longer handling" my order, and put me on hold while transferring my call. After a longish wait she came back on the line to tell me that the person I needed to speak to was "still on the phone" and would call me back. I am still waiting...

I will update in the comments.

13 April 2012

Reply from CVP

Dear customer, We are very sorry that this was your experience with CVP. Your issue is being resolved.

Andrew Maben´s profile

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Andrew Maben
London, United Kingdom