Iris Anderson´s profile

Reviews (2)

Thompson & Morgan Customer Care Team

Very disappointing!

I took advantage of a special offer (via link from moneymatters website) from Thompson Morgan.... where the offer was for £100.00 of perennials for £15.00. A great offer one might think, until I received the 'plants'... 4 x 5 plug plants which were dead on arrival!! ...withered brown tops with no growth evident.

I emailed their customer services about the disappointing delivery and also questioned whether they were in breach of Trading Standards .. as 20 plug plants doesn't cost £100.00 even on their own website!

After two weeks I received their response, that it was 'normal' for their plug plants to only have a root ball and no growing top.... and that these plug plants represented £100.00 'goods' (and some seed packets, not ordered by me and not part of the stated deal ...thrown in for good measure ).

Shame on you Thompson Morgan, what a terrible way to deal with your customers!
....................and buyer beware!

I now intend speaking to Trading Standards...

Maria Derry found this review useful

Greenhouse Warehouse

reliable..quick and excellent quality products and excellent service

This is the third time I've ordered from this company and haven't been disappointed. I would highly recommend them. Their customer services are extremely helpful and knowledgeable too. All in all a very positive online shopping experience.

Iris Anderson´s profile

profile image of Iris Anderson
Iris Anderson
United States