I took advantage of a special offer (via link from moneymatters website) from Thompson Morgan.... where the offer was for £100.00 of perennials for £15.00. A great offer one might think, until I received the 'plants'... 4 x 5 plug plants which were dead on arrival!! ...withered brown tops with no growth evident.
I emailed their customer services about the disappointing delivery and also questioned whether they were in breach of Trading Standards .. as 20 plug plants doesn't cost £100.00 even on their own website!
After two weeks I received their response, that it was 'normal' for their plug plants to only have a root ball and no growing top.... and that these plug plants represented £100.00 'goods' (and some seed packets, not ordered by me and not part of the stated deal ...thrown in for good measure ).
Shame on you Thompson Morgan, what a terrible way to deal with your customers!
....................and buyer beware!
I now intend speaking to Trading Standards...
This is the third time I've ordered from this company and haven't been disappointed. I would highly recommend them. Their customer services are extremely helpful and knowledgeable too. All in all a very positive online shopping experience.
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