I've booked several times and found them generally very helpful. However, I have also experienced pushiness by staff when I've just rung to get some information. They do seem to be too keen to make the sale. Most of the time they have been really, really good but on one particular occasion the sales clerk booked completely the wrong type of room for myself and my husband. However, when I spoke to another member of staff she managed to amend the booking and also sent an email to confirm when it had been resolved. Thank you so much - it will make all the difference to our stay in Prague later this month (December). So please keep up the good work Expedia but ask your staff to be less pushy as it's really very off-putting!
Stuart Newman found this review useful
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