Josh Lasky´s profile

Reviews (1)

Adorama

His name is [name] in customer service

I purchased thousands of dollars in gear over the past four years from [name]. In all my purchases i never had to use customer service or call the company [name] until my recent purchase,and last.I called to ask about a filter i had recieved and was having some color tone issues.I spoke to [name] who seemed to not want to be bothered with this and said just call the company.he gave me the number wich i left at work and called again the next day to get the number again.[name] again answered,i began to tell him my situation and he said things like,didnt i talk to you yesterday,why are you calling here again,i gave you the number why are you bothering us.I told him he was rude and unprofessional in wich he replied,well i already told you yesterday to call the company and then hung up.Because of [name] i will never make another purchase from this store in fear if i have an issue i have to deal with that idiot [name].[external reference] will now be my store for all my purchases.By the way i wrote three email to three departments about my complaint and not one responded.I guess [name] attitude must be contagious to the entire staff.last time ill ever deal with [name] and their rude employee [name].

17 June 2012

Reply from www.adorama.com


Josh

Where do I start with an apology? I am so disappointed to read the content of your review, and firstly would like to assure you that your experience is an isolated one.
We take customer care very seriously indeed, and while I can't ID your order from the information above, if you would like to email me directly with your order number: Helen@adorama.com, I will certainly give this matter my immediate attention.

I appreciate that this may be too little, too late - and from the description of your experience I have little doubt that I'd be feeling the same way - but I would welcome the opportunity to try to make this up to you.

I can understand your frustration that you have not received any response to your complaints, however Adorama has been closed for a holiday since Friday 6th April.

Once again, please accept my deepest apologies, and I very much look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador

Josh Lasky´s profile

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Josh Lasky
Reviewer
1961
United States

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