Steve Tilley´s profile
Reviews (10)
HMV
Click and Collect. Madness.
I'd seen an offer at hmv.com for a Blu Ray box set priced at £10 and later saw the identical box set priced at £12 in my local HMV store. I asked the sales assistant why there was a price difference and was abruptly told "That's the way it is." Wishing to save a couple of quid I revisited hmv.com and used the Click and Collect service to reserve the item I'd just seen so that could only pay £10 for it.
The email from hmv.com told me to wait 2 hours before visiting the store - rather annoying given that I'd just seen it on the shelf - but I waited nonetheless.
When the golden hour arrived I presented myself in the store with my email, expecting the Blu Ray to have been set aside for me. It wasn't. The rather sloppy sales assistant - incidentally the same one I talked to two hours earlier - simply waddled off to the shelf and picked up the Blu Ray priced at £12. She then spent too long wondering why the item she had in her hand was £12 when my email told her I could have it for a tenner.
Eventually she located a greasy, unshaven manager (I assume) who served me completely without comment, processed a price override and I left with the exact same item I'd seen two hours earlier.
An incredulous process, barely aided by "I don't give a damn" shop staff. Not impressed.
LV
Nice people but training is desperately overdue
I have car insurance with LV and needed to change my vehicle although I kept the same registration number. Nearly two weeks now after the change, the Motor Insurance Database (checked by the police before they pull you over) still shows my old details so I now run around in constant worry that the police will stop me. More than one 'adviser' at LV tells me DVLA updates the MID which is not correct and the whole company seems incapable of changing the details on the database.
Yes, I have documents for the new car which are fine. The police, however, will see my BMW is supposed to be a Golf and pull me over. Frankly I could do without the hassle but no-one at LV knows what to do about it.
Next
Collect from store? Be prepared for a fight to obtain what's yours!
Fair enough, the stores require a form if ID to collect a catalogue item you've chosen to be delivered to the store to save the nearly £4 delivery charge to home. They e-mail you and they ring you until you present yourself at the cash desk. In these days of smartphones and e-mail you'll be basically accused of being a terrorist if you don't have with you a little slip of blue and white paper with your account number. It doesn't matter that you can show them your own e-mail on your iPhone and that you present your card licence with your mugshot. That should be enough. It's 2012.
When we're looking for security guards for the Olympics or Border Control at Heathrow then the staff on the desk at Next are waiting for the call. How patronising can someone on minimum wage be towards another human being collecting a £25 pair of jeans? Very. Get a life.
Myhermes
Don't trust them with anything - ever
Hermes just doesn't give a damn. It doesn't matter what you send and how well it's packaged, they will find a way to damage it or lose it.
Truly atrocious. A look through the responses on their Twitter account tells you just how much they don't care about their customers. Unregulated and a complete bunch of cowboy operators.
Eon Uk
STiLL door-to-door selling
I'm not even a customer and there stood at my door an over-friendly woman from Eon wanting to flog electricity and gas to me. She started with an unfounded claim that most of my neighbours were with Eon but that's about as far as she got. Fortunately I could curtail the conversation quickly as I switched supplier only 6 weeks go - not to Eon.
Eon is the last of the big six power companies to engage in door-to-door sales. Stop exploiting more vulnerable homeowners and sod off!
Lovefilm
A benchmark for online movie rental
A vast range of films and tv programmes with a seamless despatch and return process. First class!
Aldi
Great products but untidy shops
Like many people I've switched my main grocery shop to Aldi to make my money stretch further. On the whole I'm happy with the products and certainly there a few gems to be discovered but sometimes the shops are rather untidy which could put off potential new customers.
Ebay
Forget it for selling unless you're niche
eBay has well and truly stitched-up selling for private eBayers unless you're selling something so niche that hardly anyone else is also offering the same item. eBay is so greedy that it gives precedence to so-called Top Sellers to the detriment of anyone who uses eBay to try to sell the odd few items now and then. Add to that the huge final value fee and the double whammy of PayPal charge and you'll see your sale price smashed to bits.
Swiftcover
A fight over admin charges before they even went on cover
After buying a policy I changed my mind before the policy had begun but I had to fight very hard to have them refund a so-called admin charge of £15.
Buying cover from Swiftcover is an automated process: I input my own details and their system generates the premium, the terms and the policy. How can 'admin' be payable when no-one has actually done some admin?
Don't get caught out by this. The Financial Services Authority bans a cancellation charge which could be construed as a penalty so don't let Swiftcover get away with it.
Pet Supermarket
Branded products but mostly not discounted sufficiently
Pet Supermarket is always a website visit when looking for products for my dog and my cat but the prices can often be bettered locally. When a deal is run, like the 10% off at the beginning of Easter then it just about makes the purchase competitive.
Free delivery on all products is a big plus, however.
Steve Tilley´s profile
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