Kate Harvey´s profile

Reviews (3)


Rude member of staff + Poor signage

Last Friday I called into Homebase in Rochester, Kent, to get some colour guides. At the checkout I noticed a sign advertising candles & home fragrance at half price. I put 2 packs of candles in my basket. When I asked the lad at the checkout if they has gone through at half price he told me that they hadn't so I went to the desk to query why they had not.
Bill told me that they had gone through at the correct price & I should look at the big bold figures as they were already marked up at the purchase price.
Bill came along while I was checking the signage and barked loudly whilst stabbing his finger at the price ticket " see - big bold figures", previously £2.99 now £1.99"
When I pointed out that half price would not be £1.99, Bill grunted & walked off!
Now on checking the ad I saw some minute writing at the bottom which says you have to refer to individual labels for items included; however, Bill didn't seem to know this.
I would have accepted an honest explanation, although I still think that the signage is misleading because the small print is minute, but I don't expect to encounter rude, ill mannered staff. There are plenty of other DIY stores to spend my money in so I won't be visiting homebase or Argos (they are sister companies) any more.


Great club card deals

Great club card deals. I particularly liked Thompson & Morgan + iTunes.

Discount Emporium

Freetime whiskers floor robot

Bought whiskers floor cleaner. Does not clean well. No good on middle of room. I sectioned my hall into 4, but it still didn't,t clean properly - only any good round edges. Then battery ran out. U have to clean filter every time u use it so can only use once per day as takes 24 hrs to dry. I would like to return it really, but u only get 7 days & my Groupon code did not work till 10 days after I bought it. Don't bother buying one unless u live in a shoebox. It won't save u any time at all.

Kate Harvey´s profile

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Kate Harvey
United Kingdom