Mr a nimmo´s profile

Reviews (3)

BiGDUG

Good

I'm happy with my product

Brook Taverner

Very good service

Shirts were very tight in the body I normally buy 3xl but with your fit they was very tight for a classic fit

The Chesterfield Company

Still waiting for you to sell my sofa?????????

I had to order a new sofa as the driver said at would not fit up stairs with out trying so it went back to show room I've been waiting all this time for you to sell it and return my money I bought 2more sofas so I expect a bit of good faith but sill waiting after all this time

13 April 2012

Reply from The Chesterfield Company

Dear Mr Nimmo,

I am sorry that the 4str sofa you originally ordered didn't fit upstairs.

Unfortunately we can't visit all our customers homes prior to order to confirm suitability and this is unfortunately at the discretion and responsibility of our customers.

The carriers we use are professional furniture handlers, we rely on their skill and judgement to provide a great service. On delivery it was unfortunate they believed the furniture would not fit in the space you requested, and as a result we were unable to complete the delivery. We ask our carriers to ensure they handle our furniture with care, and they will not attempt to force an item into a home if they believe there is a risk of damage.

I am sorry it has taken longer than anticipated to sell the item, I will speak to our team on Monday and we will hopefully bring this to a close for you quickly.

Mr a nimmo´s profile

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Mr a nimmo
Reviewer
United Kingdom

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