You expect a delivery company to do one thing: deliver packages.
A good delivery company will say "We'll be there between [say] 12 and 2" and show up between 12 and 2. MyYodel says "We'll show up between 7am and 9pm" and then doesn't. Repeatedly.
A halfway decent delivery company will have a workable tracking service and a call centre that doesn't hang up on you before you reach a human, and customer service that responds to email. MyYodel... well, guess what?
And any delivery company worthy of the name will deliver its parcels. MyYodel, despite a week of me trying, hasn't even had the courtesy to acknowledge there's a problem. Shocking.
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