Kate ShroffwasRoberts´ profile

Reviews (1)

Comet

Repair of Panasonic 42 inch LED TV

We have had a terrible time with Comet recently. Our Panasonic TV, purchased on August 2010, stopped working on March 18th 2012. We took out a 5 yr warranty to cover all eventualities. A TV engineer tried to fix the TV at home, by putting in a new circuit board - this did not work. He organised the TV to picked up which took place on March 22nd. We have been told on 3 occasions the repair company is 'awaiting parts' to fix the TV! I was told it needed a 'new power circuit board' but there is already a new one in the TV. I was initially told the TV would be fixed by April 5th. Now Comet are telling me it could be a couple of weeks. It is now April 13th.
I am thoroughly disappointed with Comet - I feel this is an unreasonable delay, and Comet should have the decency to lend us a TV whilst ours is being fixed or consider it a 'write off' and allow us to purchase a new one.
Comet sort out your customers service and repairs department, and respect your customers not treat them in a patronising manner. I would give Comet no stars but some reason I cannot.

Kate ShroffwasRoberts´ profile

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Kate ShroffwasRoberts
Reviewer
1973
United Kingdom

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