I ordered online a made-to-measure blind on the Express Delivery service.
I was informed that I would not receive it next day because it was already too late in the day of ordering.
However, it still hadn't arrived a couple of days later and, when I called to find out what happened, the company blamed the courier.
I'm fairly certain that it wasn't a problem with the courier but more that they had not processed the order and had therefore not dispatched it.
The next irritation was the delivery slot. I cannot, for the life of me, understand why, with mobile phones, delivery times cannot be more specific. I have ordered from other companies who will give you a narrow delivery window - why can't this be done across the board?
Anyway, the blind eventually got delivered but was damaged.
After contacting the company and emailing some photos, they agreed straight away to replace it and a replacement duly arrived.
I was pleased that they acted so efficiently regarding the replacement.
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