www.toolbox.co.uk

Product Description Mis-Selling

Product description highlighted 12 Mole traps but only one supplied.
My response to a Toolbox e-mail:' I understand from your email that Toolbox takes no responsibility for this mis-selling. The product display page fails to highlight that Toolbox is not the seller/supplier and therefore takes no responsibility if the product fails to meet the advertised criteria. May I recommend that Toolbox highlights these facts so a consumer can make an informed choice whether to purchase the product or not.

18 April 2012

Reply from www.toolbox.co.uk

Good Afternoon,

I apologise that you are unhappy with the service you have received. As a company we strive for 100% customer satisfaction, without feedback both positive and negative we cannot see what we are doing to please customers or improve performance. All feedback is taken on board and addressed involving the necessary departments.

I am currently looking into your complaint with the Toolbox Category Manager. I will return to you via the email address used on your order to advise you further.

Kind Regards
Customer Services Manager