We waited in all day, the parcel wasn't collected. No one contacted us to let us know. It became my problem to try and sort it out. It's impossible to talk to anyone from Parcel Monkey - they provide a phone number of the courier on their website, but the couriers rightly say, you are a customer of Parcel Monkey, so will not speak to you! They do not offer refunds or any compensation at all, but hide behind their Ts and Cs - which makes it all ok. It has all been very frustrating and a terrible waste of time. I strongly advise you to pay a little bit more and liaise directly with a courier company. In this instance, you get what you pay for!
Ewen Watson found this review useful
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