!!!WARNING!!! Do not use this company!
I bought a blu-ray dvd player just under 5 mths ago it went faulty so i contacted the customer sevices to collect it which they did (second attempt!) I contacted them after three days to see if they had tested it (the only nice one ive actually spoke to) Robert who works in faulty returns said he'd tested it and couldnt get the drawer to open either he said he'd get someone to contact me to organise a refund someone did but they said only martyn from services could do it and he wasnt back in till mon 8th march so today i have called back and i have been called a liar and been verbally abused and had the phone put down on me (by the very polite and curtious!!!!! MRS WEBSTER) they are now say my very expensive Pioneer blu-ray player has to go away for repair a few times before they'll refund wow thats not an inconvenience to the customer is it! and to top it off Martyn has now apparently got it to work.
They don't follow any laws in which are set out by the sales of goods act they are a complete farce.
There head office comprises of
Mrs Webster A snotty rude old bag that is a supposed customer service manager (she has no customer service skills nor can she manage) she is receptionist and cleans the bogs by the sounds of it.
Martyn form service he is the apparently only able to give refunds/exchanges
and is in the wrong job he can magic things to work even though it had already been checked and found to be faulty but Robert isnt qualified enough to give out that information (so why the hell is he allowed to test my £600 dvd player in the first place)
Mr Dan Abrahms is the m.d they won't give you contact details for him but I will get them and will post on here and all the other message boards once I have them!!
I would never shop with superfi again ever and if you are reading this review you would take my advice and stay clear as well!
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