We are now 2 weeks in, having not received a "Guaranteed" Next Day Delivery next day, and when we did received it, it had been damaged in transit. This in itself is not Parcel Monkey's fault.
What is their fault, is their atrocious communication, and claims procedure!
Be aware when you use these cowboys that there is NO WAY of contacting them other than through their website or by e-mail (although if you e-mail them they just tell you to use their website!)
We are a family of 4 with 2 young children, and it was our new oven that was broken in transit, and so we have been without an oven for nearly 2 weeks with no sign of any resolution. We have been in touch with CityLink, who have been really helpful, but are limited with what they can do because their "contract is with Parcel Monkey"
What do we do now?? Limited communication from Parcel Monkey, no oven and no money to spend on repairs or ANOTHER oven!
Thanks very much Parcel Monkey, but we will certainly NOT be using you again, and can not express strongly enough to anyone reading this review DO NOT USE PARCEL MONKEY! Pay a little bit more for a company that will actually provide you with some amount of Customer Service!
They chose quite aptly, when they picked the name Parcel MONKEY!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook