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ExtraCare and Aftersales Service is Utterly Disgraceful

Unless you like being fobbed off, having your consumer rights abused, and waiting weeks for problems to be sorted under extended warranty (or within guarantee), don't buy anything from Comet.

No wonder this company is rapidly going down the pan. They're happy to take your money, but that's where their interest in you begins and ends.

I've had years of washing machine problems, took nearly two years to get them to replace one that broke down with the same fault every three to four months, they refuse to pay for clothes that their engineer confirmed as ruined. They take at least 10 days to get an engineer to you, even then they have to order parts and won't book the engineer until the parts are in. A small problem can end up as weeks without a washing machine.

After all that trouble I got a credit towards a new machine, and I paid a fortune for extracare warranty so that I wouldn't have to go through the pain again. Big mistake!

New machine is on it's third breakdown in two years. 20 days without it the first time, and currently been broken for 27 days with no sign of it being fixed soon. You have to call a 10p per minute number, it usually takes about 40 minutes get through and log the call.

What really gets me going, is that you can go on their website and it promotes extracare as having "Quick call outs and fast repairs - One of our 500 specialist engineers will visit you quickly - normally within 2 working days". I've been dealing with Comet service centre for years now and have never experienced a two working day response; you're lucky if you get a call back within that timeframe, iuf they even bother.

They try and tell me that it's due to the restructuring of the service dept. but it's always been that way. Yes, they have just made all of their engineers redundant. Where I live they now only have one engineer for the COUNTY!

Comet, unless you're giving stuff away, I will NEVER step foot over the threshold of one of your stores again.

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David Hoyle
United Kingdom