I ordered a DVD from seller reyesmienstien - I was told 7 to 10 days delivery, after 11 days I contacted the seller to say the item has not arrived. Two days later I contacted the seller again via playtrade attempting to file a complaint and I was told I have to give an extra 7 days before filing the complaint so I did.
When I finally managed to file the complaint I was told that I have to give a further 3 days to allow the seller to respond. Today is the 4th day, I still could not find where I click a button to say start the claims process so I called an 0845 number.
After being on hold for 10 minutes I was given a reference number and told that I should use that if the seller has not replied within another 4 days, asked where I enter the number I was told I would have to call back, the operator said we don't like to get involved between customer and seller, what a joke playtrade is...
Stay well clear people, it is more stress than it is worth when things go wrong and playtrade make it far from easy in filing a complaint. It's also a joke that they release your funds when the seller 'claims' the item has been posted with ZERO proof and no tracking info.
Fast and easy site to use, I was kept up to date with regular emails regarding delivery and even given a 1 hour time slot as to when to expect arrival and nice to see they use a decent company like DPD.
Price wise they were the cheapest as well so all in all very happy and would use again without hesitation.
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