While I understand you had to get 155 units manufactured and shipped at short notice, delivery "pre-0900 Tuesday" was key. However, at around 1630 on the previous day Thomas had to call me to advise that up to 40 units would be delivered pre-0900, with the rest to be shipped from Wales at 1030 on Tuesday.
Practically, the first 40 units arrived just before 1000 on Tuesday, and the remainder around 1600.
Sales (Thomas) managed my expectations very well, but the logistics let us down.
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