Appliance Planet

Excellent customer service and price

I searched high and low for a 50cm cooker hood that was aesthetically pleasing to find only this retailor offering such an item at a reasonable cost.

I rung them first of all before placing the order and the customer staff were very friendly and helpful in my decision making process. They told me what I needed and what I didn't need proving they were not just out to make a quick profit but cared about me as a customer.

I placed the order a couple of days later for a Baumatic 50cm Stainless Steel cooker hood online - Bearing in mind the size of the item their postage and packaging charges were also very reasonable!.

Unfortunately they didn't have the item in stock but sent me an email very quickly advising me so and to give them a call on how to proceed with the order (this was all without taking the money out of my account, unlike some companies who take the money, check stock, then take days if not weeks to refund it back you). The customer service rep explained there was a delay on the supplier side (being very precise with her explanation - i.e. stock was stuck in Italy awaiting customs lol!).

I recieved the item in perfect order a couple of weeks later exactly as was promised. I'm very impressed at the level of service I got, and also with the product itself as to be honest it only cost me £170 and the nearest thing I could find that was similar was double the cost!!.

Overall - VERY impressed, I wouldn't hesitate to deal with Appliance Planet again and can assure you, they will take care of you if you place an order with them. Thanks - Umar.