Yan Chan´s profile

Reviews (1)

Pixmania

Not sure I will buy again!

I bought a Nikon D90 DSLR camera on Pixmania UK website and was disappointed about the experience.

First of all, the camera i received has a European plug for the battery charger instead of an UK one. Although they provide a UK adaptor plug, the screw of the plug is low quality and loosed and generated sparks when inserted into a socket. Big safety hazard!!! I have to use my own adaptor now.

The user manual i received is in French which means it is completely useless to me. I have not been warned about this at all! Luckily, I found one pdf copy on the Nikon website, but would still be useful to have a paper one!

The carrier Pixmania uses is low quality too. I have given the correct address but made a mistake on postcode. While most people will stick to the address rather than postcode, they changed my address completely (!) to be aligned with the postcode. I called up Pixmania and asked for a change of the address. While Pixmania customer service claimed to have changed that, my camera was still delivered to the wrong address!!!! fortunately, the honest addressee called meto pick up the delivery.

There is so many things gone wrong in this one transaction and I spend extra effort to resolve all the problem it generates. I am not sure I will trust Pixmania for any future purchases, even though they have low prices.

19 April 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry to hear that you were disappointed with the service and delivery.
As stated in our Terms & Conditions, some instruction manuals do not come in English and you may be supplied with an adapter. This information will be clearly featured in the technical information sheet of the specific product.
I would be happy to investigate your file and the problems you have had with the courier and give feedback.
Please contact me on rachel@pixmania.com with your order details so that I can contact you directly, send out a new adapter and organise a printed version of your manual if possible.
Best Regards
Rachel
Pixmania Mediator

Yan Chan´s profile

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Yan Chan
Reviewer
1984
London, United Kingdom

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