Sally alwan´s profile

Reviews (5)


Outstanding quality

My kitchen taps arrived on time. I have to say they are a beautiful addition to the kitchen. Bought to replace an old pair thang were leaking. They are of equal quality but half the price. ....


Very poor

I ordered two bathroom cabinets. The drivers attempted to deliver them to someone else's address, luckily they weren't in, otherwise these would have gone missing including whatever payment details are with the order. One cabinet was chipped, so both are going back. I have now had to ring 3 times just to try and rearrange the collection as each time call backs haven't been honoured. When I complained to the most recent member of the Cardiff store ,she argued back....I don't know what training they have had to deal with complaints but it certainly needs reviewing. I am now waiting for my fourth call back. I will never purchase from this company again, if this is the service experienced at this stage I can't imagine what it's like if you need assistance during the guarantee periods.

03 September 2013

Reply from Bathstore

Hello Sally,

I sincerely apologise for the poor service that you have received from Bathstore this situation does not in any way represent the level of service that we strive to achieve.

May I assure you that no payment details are included with in the delivery paperwork. I understand that you have now received a call from the store to arrange for the collection, and a senior member of the management team will be investigating your comments internally. I am sorry for any inconvenience and frustration this has caused, and should you require any further assistance then please do not hesitate to contact us.

Kind Regards

Customer Service Team
08000 232323


Money for nothing.....

This is an amazing site I only wish I had found it earlier. Cash back for just doing my standard shopping. Over the last two years quidco has paid for both my holidays and all through taking less than 5 minutes to log on and go via their site ....



A very speedy service and exceptional price for my fitflops

Great prices and service

I order my dogs vets food and it's almost half the price. I'm kept informed with any offers, great service and an hr delivery slot. I'm so glad I found this site.

Sally alwan´s profile

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Sally alwan
United Kingdom