I'd already bought from OFL in the past so knew exactly the quality of the furniture I was going to get. Even better this time as I was able to go to the new Huddersfield store, rather than travel over to Leeds. The salesman in store was very helpful, moving furniture around so we could look at different combinations and making good suggestions that we hadn't thought about. The ordering process was simple and I was able to delay delivery until I'd finished decorating the room. Plenty of texts and emails to confirm dates etc. and the delivery itself was painless with a call ahead to advise they were on the way. The furniture was delivered without fuss to the room of my choice by two courteous staff. Well done OFL - shame I'm 'furnitured out' for the immediate future!!
It is always difficult buying furniture On-line without first being able to see and touch the product, however the clear description on the website and simple returns policy gave me the confidence to go ahead with the purchase in the knowledge that if it wasn't right I could return it with ease.
I was given a date for delivery at the time the order was placed and this was the date the bookcase was received.
I had occasion to check a couple of things by email and my enquiries were dealt with promptly and to my entire satisfaction.
When it came to delivery itself, I was given a timeslot and despite the bad weather, it turned up on time. The delivery team were courteous and helpful, going that extra mile to ensure the bookcase was placed exactly where I wanted it.
Overall a brilliant experience and I will certainly look to buy from Furniture Market again - very happy to recommend
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