Kerry Inanutshell Swainston´s profile
Reviews (1)
Boohoobaby UK
still waiting
i have a one year old and my second baby was due on 3rd march. i ordered the hauck freerider shop 'n drive pushchair on 7th february and on the order page it said delivery 1-2 days, even the first email i received said the same. not long after receiving the confirmation email i received another saying it is out of stock and due back 5th march. i thought that this would still be ok cos even if i gave birth to her on due date i wont be able to go out for while after having her. when the 5th came and went and still no sign i contacted boohoobaby who then said they were having problems with their stockist and would be due back between late march and early april. i had to buy a second hand cheap pushchair to get me by but as this was already in poor quality it is now fallin apart and i am starting to struggle with it. now it is gone early april and still no sign. every time i call the company i get promised a call back but never receive one. noone is giving me any answers and noone seems to really know why ive not received this yet. they are still blaming their stockist/warehouse, which if is true may not be their fault but maybe they need to find a new stockist/warehouse to deal with it. i am not happy that i am still waiting for this pushchair as i paid a lot of money for it and took me ages to save up. as a single mum this money is a lot to me and i now dont have any spare funds to buy another 'temporary' double pushchair.
Reply from Boohoobaby UK
Kerry Inanutshell Swainston´s profile
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Thank you for your comments and feedback which we appreciate greatly. Please allow us to offer our apologies that your shopping experience with us has not been fully satisfactory.
The Hauck Freerider Pushchair is currently not available in the UK as of yet and is on back order, and our apologies that this is the case, and for any any inconvenience this might have caused. If you could please provide your order reference number, we can look into this and provide a resolution to this problem.
Again we are grateful for your feedback, please quote your order number for a £20 discount on any future order due to the inconvenience cased. Please feel free to contact us on the below details to provide your order details, and our customer support team will be more than happy to look into this for you.
Kind regards,
The Team at Boohoobaby
Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk