Lauren Shields´ profile

Reviews (1)

Tiny Tots Direct

Website good but misleading...

I was allowed to purchase an item that was not actually in stock. I was, however, contacted the very next day to be informed and decided to cancel my order and claim a refund. Unfortunately the refund took rather a long time to come through.
Being a mother of a newborn, internet shopping time is very limited (!) and if i had known the item was out of stock i would have moved on to purchase something similar, probably from this site. I chose to choose another site though after feeling let down.
The issue of money was rather crucial too-i needed the refund to clear before i could make a purchase from another site.
To summarise... the site, stock and prices are reasonable but i found my experience to be misleading and frustrating, therefore i'm unlikely to use this site again.

19 April 2012

Reply from www.tinytotsdirect.com

Hi Lauren,

Thank you for your review.

We are really sorry for the experience you had with us, I can confirm this in not the norm. As I think we explained there had been delays with the manufacturer which then had a knock on effect.

We completely understand how hard it can be financially, if we could get the money to you any sooner we would. Funds leave us midnight of the day we process a refund, it is the banks which hold things up unfortunately, it is the same for all companies.

I will be in touch personally later today regarding an apology gift we will be sending out to you.

Kind regards,

Claire
Tiny Tots Direct

Lauren Shields´ profile

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Lauren Shields
Reviewer
United States

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