andy kahrman´s profile
Reviews (2)
SmartBuyGlasses UK
great glasses, poor service.
Hi all. I ordered some glasses from this company from their website and realised it could take sometime but watched my order status online and was worried how it was changing from one statement back to the first which was 'processing', so I emailed the customer services. Heres where the fun begins . Although the website address says UK, they are diffo NOT in the UK, thats why they take so long to email you back, which I complained to them about and they did improve. Anyways turns out that my glasses were discontinued with the manufacturers and they were trying different soures to obtain them which they couldnt in the end, hence why the status kept changing. They said its because they offer such a huge range that they cant keep the website upto date. I have to say most companies I have dealt with have a stock control system in place, which is an easy computer program to have. If I hadn't have contacted them it would have taken longer to find out info. I left for a few days to see if anything would change but it didn't and what Kally (customer services)had replied to me about was correct. They offered me a few options, one to have a refund, one to have a discount off a pair of glasses in stock and one to have a lesser discount on a pair of glasses not in stock. I tried to negotiate a higher discount but they were having none of it. So i plumped for some glasses in stock. It seemed to be going on for ages but once I agreed to have the glasses in stock things seemed to go quicker. The glasses were dispatched and arrived quite quickly given they were sent from, surprise surprise HONG KONG. I think they are geniune and have no reason to question this and they were probably the cheapest price around.
So in conclusion if you want a pair of glasses from this company or one of its many websites(it trades under different names) you will have to allow a long time to get them, I would order them at least 4 weeks before you need them. Order the ones that say 'quick delivery' as they have them 'in stock' and you will have a good pair of sunglasses for a good price. Dont think you will get them quickly because you wont, unless your a very lucky person. Good luck.
ps, i have ordered another pair of sunglasses from another website and they took 1 week to come from italy. No problems what so ever, so it can be done.
Repertoire Fashion
good service and excellent top.
Hi what i ordered came quick and was a very good top. I monitored the website over a few months and waited until an offer came up which it did. I wanted free delivery or % discount. I got 10% discount which paid for the delivery, something that bugs me when other sites regularly have free delivery offer days. I cotinued to monitoring the site and had been watchin one top in particular. It was £52.00 then with the recent easter offers they increased it to £60 ??? it was cheaper before the offers even with delivery at £5.95 (making it £57.95 or there abouts) Any how, have now bought a better top than the one i was watchin for cheaper. Moral of the story is to shop around and be prepared to wait and you will get want you want for the right price eventually.
Reply from Repertoirefashion
andy kahrman´s profile
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Regarding the free delivery offers, we do these as regularly as our competitors do and we frequently run even better offers and deals. You can be the first to know about such deals through our email newsletter.
The price change that you have reported is a known glitch in our system which causes items to revert from the sale price to full price if the item runs out and is restocked. We have since fixed this glitch, however due to the volume and wide range of stock that we carry some items may still have this issue.
Once again I thank you for your review, for your order and I hope that you will not hesitate to recommend us to friends and family and ultimately shop again with us in the future.