What a load of rubbish the after sales repairs service is!! I can't even bring myself to give them 1 star.
I purchased (CASH) a new Washer/Dryer (Hotpoint WDL540) 19th Oct. 11, which broke, so I called the repair service on 15/03/12, and reported to them what was wrong with it, after my explanation, she already new of the problem with this model of washing machine, but I still had to wait a week for an engineer to come out. When he turned up and looked at the machine, he said he could not repair it and would have to order the parts, which he said would take a week, and I'm still waiting!!
After FOUR WEEKS of numerous phone calls (at my expense) and after speaking to many different people, I am no closer to getting the thing repaired! Also after many promises from this company, to ring and let me know as to why they had not yet got the ordered parts, which I have been told by Comet were shipped to them on the 2/4/12, I have heard nothing from them!!
We are a family of 4 and have had NO washing Machine for over a month, and are having to rely on family to do our washing!
WHAT A DISGRACE THIS COMPANY IS!!!! I FOR ONE WILL NEVER SHOP THERE AGAIN!!!!
*COMET if YOU READ THIS will YOU PLEASE COME and FIX MY WASHING MACINE!!!!
P.S IT won't let me post this comment unless i give it a rating, SO under sufference I have to give it 1 star.
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