John P´s profile

Reviews (1)

etyres

Mixed experiences with Etyres

I've used Etyres twice and have had both good and bad experiences with them. First time round everything went very smoothly, they arrived when promised and replaced two tyres quickly with no problems.

The second time was less impressive. They arrived hours after the promised timeslot, seemed very rushed in carrying out the work and scuffed two of my alloy wheels badly during the tyre replacement - making no mention of the damage before leaving.

I had considered using them again recently, simply due to the convenience of having them arrive on your doorstep and the supposed 'cheap' deals they offer, however I decided to check prices with my local independent tyre fitter first and found them to be cheaper that Etyres for the same product. Etyres were quoting £76.20 for the Kumho KU31, fully fitted - while the local garage did the work for £68.34, including vat/disposal/new valves/balancing/fitting - saving me £31.44 overall (4 tyres replaced).

My recommendation is not to believe the hype regarding their prices and to always check pricing with your local garage/fitter first to see if you can get a better deal.

01 May 2013

Reply from etyres

Dear John,

Thank you for taking the time to communicate to us regarding your second experience with etyres. We are sorry that the level of service did not meet your expectations. As a result of our investigation into your experience we have implemented additional training regarding the use of protective measures when dealing with alloy wheels to ensure this does not happen in the future.

Kindest regards

etyres

John P´s profile

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John P
Reviewer
Male, 1972
Grays, United Kingdom

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