James Dean´s profile

Reviews (1)


Good but frustrating

I have been using the VoIPOffice hosted PBX for about four months now and found the system pretty useful and just what we needed. The interface is fairly complicated to adjust all the settings and takes time to fathom out. The support from our account manager is where we have had some bother.

Our account manager (Carlus) has lost interest since we bought the system (he was very attentive before he made the sale) and now does not reply to emails or calls particularly around a key function that we need, which is call recording.

The system does allow call recording but you can only download an individual call at a time and when you do it loses all the caller ID, number and date and time of call which we need to identify particular transactions. We have been offered an 'FTP' based solution but the promises have never turned into delivery despite constant chases.

If it wasn't for this, I would be very happy with Telappliant

23 April 2012

Reply from Telappliant Ltd

We are very sorry to hear about your frustration. Unfortunately your requirement, although seemingly simple, required a lot of work behind-the-scenes (including moving your system to another server and upgrading you to our newly-launched telephony platform).

I can assure you that Carlus was working hard with our deployment team to make these changes happen for you within the constraints of a wide-reaching platform upgrade. But I can only apologise that more was not done to keep you informed of the progress.

Somebody will be in touch with you today to try to ensure that your call recording download facility is set up with no additional delay.

James Dean´s profile

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James Dean
Skipton, United Kingdom