EVELYN WARREN´s profile

Reviews (3)

InsureandGo UK

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Spartoo

WHITE SHOES

Well sent away for White Court shoes as shown on the web, they were not White but Off White ,very upset as have been looking for White shoes to go with my outfit !!

20 July 2012

Reply from Spartoo

Hello Evelyn,

I'm very sorry to hear that you have not received the correct item and I'm terribly sorry for any inconvenience this has caused.

So that our services may look further into the matter and determine exactly why you received the wrong item, it would be extremely helpful for us if you could provide us with a bit of additional information. If possible, can you please tell us the following:

1. Please look on the parcel and try to find either a blue or orange sticker. On this sticker should be a barcode and, underneath this barcode you'll find a small code that starts with the letter M. Can you please provide us with the code that starts with the letter M (ex. M3615785)?

2. Please look on the shoe box and tell us what brand, style, size, and colour is listed for the product you received.

3. Please tell us exactly what was in the shoe box itself (style, colour, brand, etc.).

This information will help us determine what happened with your order: if the warehouse made a mistake in the preparation of your order or there is an error in our stock or with the photograph on the website.

If you have any additional questions or concerns, please don't hesitate to contact our customer care centre at 02030 264358 Monday through Friday 8 a.m.-5 p.m.and we would be most happy to further assist you to make a return request for an exchange or a full refund.

MedicAnimal.com

A LONG WAIT

I ORDERED ROYAL CANINE DACHSHUND 28 ON THE 3rd APRIL, THIS ORDER SAT FOR DAYS IN POOLE DORSET- NOT A VERY LONG WAY FROM CADNAM SOUTHAMPTON, TILL ITS DELIVERY ON THE 16th APRIL, WILL THINK TWICE BEFORE I ORDER FROM THIS COMPANY AGAIN !

EVELYN WARREN´s profile

profile image of EVELYN WARREN
EVELYN WARREN
Reviewer
United Kingdom

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