Jose Hayes´ profile

Reviews (1)


Deceiving Package Deal

I bought a Samsung display at newegg and was offered a package deal with the display of a wall mount. I assumed that I could use this mount with the display only to find out from Samsung that this display could not be mounted on a wall mount. I told them I wanted to return the item and they told me that it stated on their sight that package deal does not guarantee that the items work together as stated on their website and would incur the shipping cost.

The only reason that I bought this is because they advertised them as a package deal and I was deceived into thinking that they would work together. They will refund to me half of the shipping cost. The supervisor was not much better so I have an expense due to deceiving advertising. Their return people were not the problem they were courteous and professional but I feel deceived. I have purchased many computer parts and items from NewEgg through the years and now for a 8 dollar return fee they are losing a customer that has bought thousands of dollar worth of items from them. Not only are they deceiving but that is really dumb company policy toward their customers.

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Jose Hayes
Miami, United States