On this occasion everything worked out correctly, unlike the previous attempt when a discount that had been applied to the basket vanished at the checkout stage, and e-mail queries about this were never answered.. Overall, 4 stars seems appropriate - the actual purchase would merit five, but past history shouldn't be discounted.
Effective stock control: Two relatively esoteric ink cartridges (HP 11) were in stock, as were books of 1st class stamps (when other supplieres were unable to provide either). Moreover, the cartridges were a better price than a supposedly best-value caompetitor's.
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