I ordered my AEG dishwasher on a Monday and it was delivered on Wednesday morning, arrived right on time as per time slot agreed the night before. There was a cash back offer on my AEG but I did not know how to go about claiming it back, so I emailed Hispek and got all the info back within the hour. There was a slight problem with the dishwasher not cleaning properly, but it got fixed by AEG within 3 days of me contacting them and I got a call from Hispek a few days later checking if everything was satisfactory now. Will recommend and use you again, excellent after sales service.
I ordered an AEG dishwasher on 6 March 2012 and was told it was not in stock but it should only take 7 to 10 days. I called after 10 days, on a Thursday and was told it should definitely be in by the next Monday latest Wednesday.
The next Thursday I called again and was told definitely next week. When I pointed out that I was told last week that it was definitely going to be in this week he was quite rude and said that it was not their fault that their supplier was out of stock. When I asked if he could contact his supplier to find out when they would have them in stock he said that he could not find out and that they can not track the deliveries either. They cannot find out when any delivery is next due, it just arrives and then they can contact us. He was just plain rude. I rang again the next Thursday, same old story, should be in next week. I asked if I could cancel the order and was told that was fine, but I probably would not be able to get it elsewhere any quicker. I waited another 4 days and had found the same dishwasher at Hispek, who had it in stock and could deliver it in 2 days, it only cost me £20.00 more.
So I called Redhill again to give them 1 more chance, but was still told that it should be delivered next week, but no guarantees. I cancelled the order on 2 April 2012 and they took my credit card number and I was told their accounts department would deal with it, but it could take up to 5 days to show as an credit on my credit card. 10 days later I called my credit card company and they had not yet received a refund. I got them to send me a dispute form as I have wasted enough time calling Redhill, who will just lie and lie again to you as I have found out by reading your reviews today. Redhill Appliances seem to be brilliant, when they have things in stock, but the worst when it is out of stock, they just take your money and then don't care and take ages to refund you. It is now 21 April but still no refund. I wanted to buy from a local supplier but will definitely not recommend them to anybody. No customer service whatsoever, rude, bored sales staff who don't seem to care one bit about their customers. Do not buy from them!!!!
Sam Gamgee found this review useful
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