I have purchased a lot of items from B&Q over the years and on the hole they offer reasonable value and good customer service.
Recently I have noticed the service drop off though. Argumentative staff who refuse to see reason don't help. But also I've had very helpful service a couple of weeks later in the same store from other staff.
For the problems I contact their central customer services, not much help at all really and just didn't see my point.
So if you know what you want and the price is ok use B&Q, but as soon as things get tricky they lose the ability to help.
Mazuma process items quickly and pay you what they said they would, this can't be said of other phone recyclers.
I have no reservations about using them and am happy to recommend them to my friends and family.
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