Joanne Thomson´s profile

Reviews (1)

Reviewcentre

untrustworthy reviews

As a business we have had a customer who posted a untrue statement on this site . We then complained to the review centre who said there was nothing they could do ..How can be trusted when they let untrue statements stand on there site

Simon Lane found this review useful

23 April 2012

Reply from Reviewcentre

Hi Joanne,

Thanks for leaving your feedback for us and we are really sorry that you have been left unhappy with your experience with Review Centre.
Despite your username here on TP sounding as if it is actually your real name, I am afraid that we have not been able ascertain the situation that you are describing.
However, there are a few things that we would like to say about your review despite not knowing the specifics.
You state that when you made a complaint to us about your review we told you that ‘there was nothing that we could do’. We find this very difficult to understand as we have a stringent complaints procedure that is followed in all cases. If your complaint had been accepted the review in question would have been removed and investigated. Only if the reviewer had been able to provide us evidence to verify to us that they review was genuine would it have been reinstated to the site.
If you would care to get back to us on this matter we would be happy to look into it again and, if we have decided to retain the review we will explain fully to you why this decision was made.

Kind regards

Review Centre Team

Joanne Thomson´s profile

profile image of Joanne Thomson
Joanne Thomson
Reviewer
Female, 1975
United Kingdom

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